CS Energy and Petroleum visit to Kenya Power
Inaugural Visit to Kenya Power HQ (Ngara)
Instructions were issued to the KPLC board to do institutional reforms and report back to the ministry:
1. Step back to profitability by improving operations, liquidity and balance sheet.
2. Reduction of energy cost to the end user.
3. Technical and commercial loss reduction by reducing the current loss levels from 24% to 19.5% within a period of 3 years.
4. Technical Report to the national control centre. This is acting proactively to avoid recurrence of national or regions outages so they do not become frequent occurrences.
5. Customer service improvement strategy. Customer complaints should be resolved conclusively with timelines. *977# s well as calls on 97771 were encouraged to be used as avenues for customers to be able to easily get help from KPLC.
6. Supply chain and logistics strategy. Shortage of critical materials e.g transformers, fuses, meters and poles should be addressed. There should be enough stocks available whenever needed. Procurement plan should align with the 5 year strategy. Ethical practices during procuring should be followed in order to procure high standard materials and get value for money.
7. Highly motivated and competent workforce. This will ensure that it is easier to roll out the 5 year strategy with appropriate skills.
8. Effective partnerships with sister companies e.g KETRACO to curb illegal connections.
The meeting also looked into the challenges facing the institution whether legislative or policy. Measures were then put in place to address them. Total green energy by 2030 was also in the agenda as part of the country's Kenya Vision 2030. There was also the review of Kenya Power's strategic role in the country's economic growth through the provision of reliable energy.
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